Refunds and replacements policy
We love happy kids and their adults. So if our products have made you unhappy or unsatisfied, we'd like to rectify problems in accordance with the following guidelines.
Our (Incredible Inventors Pty Ltd, ABN 30 613 880 292) policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement.
RETURN FOR A REFUND
To be eligible to return an item and receive a refund for what you paid for that item, the item needs to be returned to us in the same condition that you received it in its original packaging and you must provide proof of purchase from us.
To return an item for a refund within the 90 day policy period, notify us by emailing firstname.lastname@example.org then send your item to Incredible Inventors, PO Box 304, Hillarys, Western Australia AU 6923. You will be responsible for the packaging, shipping and insurance costs for returning the item.
Once the return is received and inspected by us, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request based on the above terms. A refund will be processed by crediting your original method of payment.
We may opt to replace an item with the same or similar item when (a) there is a problem caused by our error, such as an incorrect item shipped, or (b) the item arrives significantly damaged, defective or functionally incomplete, or (c) where an item is lost in transit sent by us to you. These will be assessed on a case-by-case basis. You can submit a claim for a replacement by emailing email@example.com or contacting us by telephone, post or the website contact form. Assessment of your claim will commence within three working days. If approved, a replacement will be issued by us and shipping to the original destination within Australia will be payable by us.