FAQs

We love to help, so if your question isn't answered on this page please get in touch through the contact page.

What age are your products for?
Generally our products and services are aimed towards 5 to 12 year old children. None of our products and services are suitable for children under 3 years old due to small parts which may pose a hazard to them.

Are prices in Australian dollars?
Prices on this website are in Australian dollars and include GST.

Where are you?
Incredible Inventors are located in Perth, Western Australia, but ship to the far corners of Australia.

I don't live in Australia, can I still purchase your products?
At this time Incredible Inventors only operates within Australia.

How much is postage and handling?
A $10 flat rate is applied to each order for shipping, postage and handling, with no limit on the number of items in the order.

How long will it take to receive my order?
Usually 4 to 8 days (except for gift cards which are emailed to you within minutes). When you place an order a confirmation email will be sent to you with parcel tracking information. Orders are usually dispatched next business day through Australia Post and their standard delivery timeframes apply. 

I received a gift card, how do I use it?
That's great! Choose the items you would like, then enter the gift card code in the shopping cart. If you don't spend all of the gift card balance you can use the remaining balance in future orders. 

I love you guys so much, can I join your team?
Okay we admit it, we invented that last question!